1. Information We Collect and Use

We collect information for the purpose of providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

• Business and Account Information: When you register, we collect your business name, owner details (name, email, phone number), and address. This is used for account management, billing, and communication.
• User and Staff Details: As a restaurant owner, you may input information about your staff (e.g., names, roles). You are responsible for obtaining consent from your staff before providing their data to us.
• Transactional & Operational Data: We process data related to sales, billing, orders, inventory, and other operational metadata generated through your use of the Service.
• Technical and Usage Data: We automatically collect information such as your device's Internet Protocol (IP) address, browser type, device information, and logs of your interactions with our Service for security and analytics.

2. Purpose of Data Use

The data we collect is used for specific purposes:

• To provide, maintain, and improve our Service.
• To manage your account, including processing subscriptions and sending invoices.
• To provide customer support and notify you about changes to our Service.
• To monitor the usage of our Service for security, fraud prevention, and performance enhancement.

3. Third-Party Data Sharing

We do not sell your personal data. We may share information with third-party service providers only to facilitate our Service. These include:

• Cloud Infrastructure: Firebase and Google Cloud for authentication, database hosting, and analytics.
• Payment Gateways: Providers like Razorpay or Stripe for securely processing subscription payments. We do not store your credit card details.

These third parties are obligated to safeguard your data and are not permitted to use it for any other purpose.

4. Legal and Government Requests

We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency) to comply with a legal obligation.

5. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

6. Data Security

We use commercially acceptable, industry-standard security measures to protect your data. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your Personal Data, we cannot guarantee its absolute security.

7. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, or request the deletion of your data. Please contact us to make such a request.

Contact Us

If you have any general questions about this Privacy Policy, please contact us at: support@pragatipathsolutions.com